Lieberman Software Integrates with BMC
Trouble Ticket System to Automatically Identify and Resolve Privileged Account
Solution Helps BMC Remedy Users
Achieve Continuous Compliance and Meet Security SLAs
(LOS ANGELES, CA – December 14, 2010) Lieberman Software
the Pioneers of Privileged Identity ManagementSM, today
announced out-of-the-box integrations between its privileged identity
management (PIM) solutions and BMC Remedy to record privileged account usage as
part of the trouble ticket lifecycle.
IT staff in many enterprises rely on trouble
ticketing systems to record IT service problems, dispatch technicians, and
provide information needed to speed problem resolutions. Trouble tickets also
act as a critical information source to assure that security service level
agreements (SLAs) and regulatory compliance mandates are achieved.
The new Lieberman Software integration
extends the power of the BMC Remedy ticketing system by enabling IT managers
- Assure faster resolution of IT service issues
by granting authorized staff fast, delegated privileged access to systems and
applications through the familiar BMC Remedy interface;
- Automatically grant IT staff privileged
access only to the extent needed to resolve each IT service issue, and only if
properly authorized through BMC Remedy;
- View complete, authoritative documentation of
each privileged password check out request including each requester and IP
address, time stamps, and the reason for each request.
Software’s Enterprise Random Password Manager (ERPM) and Random
Password Manager (RPM) control access to
privileged credentials, ensuring that only authorized staff can access
sensitive systems, with an approved purpose, for a limited amount of time. All administrator password
checkout/check-in transactions become part of the trouble ticket record, are
audited and are available for review by IT management and auditors.
“In large enterprises, security management
problems frequently arise that escalate trouble tickets and require human
intervention to correct,” said Fred Johannessen, Senior Director at BMC Software . “The integrations between BMC Remedy and Lieberman
Software’s privileged identity management products automate the alert process
and minimize the time to repair, which are critical factors in regulatory
compliance and security related service level agreements.
Software – BMC Remedy Integration
ERPM and RPM are the first privileged
identity management solutions capable of verifying trouble ticket information
so that only users who provide valid ticket data can retrieve passwords
allowing them to access sensitive systems. The Lieberman Software solutions do
that the ticket exists
that the ticket number is for the requested system
that the ticket is currently open
that the user who opened the ticket has permission to log into the ERPM/RPM
Once these criteria have been established,
the trouble ticket is logged into ERPM/RPM. Only then is the privileged account
password released to the requestor.
“Privileged identity management, when done
properly, is part of a holistic approach to security and management,” said
Philip Lieberman, president and CEO of Lieberman Software. “Our
integration with BMC Remedy gives customers the confidence that privileged
account usage will be recorded as part of the trouble ticket process, helping
them with their continuous compliance security SLA requirements.”
Lieberman Software is a BMC Technology
Alliance Partner and the BMC Remedy integration is available immediately in ERPM
and RPM at no additional cost.
Lieberman Software Corporation
Software provides privileged identity management and security management
solutions that secure the multi-platform enterprise. By automating
time-intensive IT administration tasks, Lieberman Software increases control
over the computing infrastructure, reduces security vulnerabilities, improves
productivity, and helps ensure regulatory compliance. As Pioneers of Privileged Identity ManagementSM Lieberman
Software developed the first software in the marketplace to address this need.
The company is headquartered in Los Angeles, CA with a support office in
Austin, TX. For more information, see www.liebsoft.com.
Product and company names herein may be trademarks of their
For more information,
Lieberman Software Corporation