Live Support
Technical Support is available Monday-Friday, 7AM-7PM Pacific Standard Time (PST) at (01) 310.300.3589. Toll-free or return call support is available upon request.
Email Support
Technical Support is available via email 24x7 at support@liebsoft.com with an estimated 4-6 hour response time.
Forum
Visit the Forum to post a question or view prior threads. All questions will be responded to by Lieberman Software support or development staff.
Scheduled Support Calls
Telephone support conferences can be scheduled after hours when necessary, including weekends and holidays.
Maintenance Program
All Lieberman Software software products come with a renewable 1-Year or 2-Year Software Maintenance Agreement. The Agreement includes technical support and product upgrades during the period purchased.
Pre-Sales Support
Lieberman Software offers free telephone and email support during the software evaluation process. We are happy to provide product demonstrations over the phone or online for all of our tools so that potential customers can quickly understand the full power of our products. Account Managers and Sales Engineers are available Monday-Friday, 7AM-7PM PST for demonstration appointments.
Product Debug Symbol Files
As part of our support of Microsoft Windows Server 2008 logo certification for our products, we now have program debug symbol files (PDB) available to diagnose problems that might require this extra level of technical support. To obtain the debug symbol files for your Lieberman Software application please contact our product support department via email at: support@liebsoft.com or by phone at 310-550-8575. Our product support department will provide you with a Non-Disclosure Agreement (NDA) to sign and return to us prior to delivering the debug symbols for your use. There is no extra cost to provide these symbols to customers with active support agreements. Symbol table files are not available to customers without product support agreements.
Note that we have a wide variety of diagnostic procedures in place such as reverse demos, log files, and regression analysis that resolves most problems, but this additional diagnostic methodology (symbol files) is available to you if it is necessary as determined by our support engineers and/or developers. Note that debug symbols are only available on core product code provided by our company. There are no third party component symbol table libraries available from Lieberman Software.
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