| Configuration Management, Security Management & Compliance Management |
| Password Reset Solution: Account Reset Console |
| Transparent Automatic User Password Synchronization between Servers/Domains |
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Customer Name: Hunton and Williams
Problem Definition
Kathleen Grieve is the Computer Operations and Disaster Recovery Supervisor for Hunton and Williams, a world recognized law firm headquartered in Virginia. It's Grieve's responsibility to ensure that her company's client's information is secure. One of the main security threats Grieve faces is the need to change server access information after an employee leaves the company. "We periodically have system administrator level people who leave the firm that have administrator level access to passwords. Whenever those people leave the firm, we need to go through changing a lot of passwords and service accounts,' Grieve comments. In Grieve's case, Hunton and Williams have offices around the world, increasing the difficulty of the task at hand. Plus, without an IT person staffed at every location, the burden only intensifies. Grieve adds, "Even though an office may be staffed with IT personnel, that doesn't mean they have the time to make these changes."
Problem resolution
Grieve turned to Lieberman Software's User Manager Pro and Service Account Manager to manage the cumbersome task of changing the administrator password on all systems, even when the systems are in different locations. Grieve was impressed with the convenience and efficiency of both tools, noting, "These tools allow me to sit at one console and go to our Bangkok office and our Washington DC office, set up the new password with a click of a button and watch as it hits every single server flawlessly."
Since satisfying her initial need, Grieve has found other beneficial features within the tools. In the past, if Grieve wanted to update the services on a server, she would have to go to each server and manually stop all services before she could continue. With Service Account Manager, Grieve has found that she can stop and start all services from one location. As for User Manager Pro, the tool's automation capabilities have left a positive impact on Grieve: "When it comes to changing passwords, we have a list full of things that we need to hit and in the past, we have tried to automate it as much as we can, because it's a time consuming process. In my experience, User Manager Pro has alleviated much of that. It definitely helps us make the process smoother and faster."
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