Lieberman
Software delivers out-of-the box integration between Enterprise
Random Password Manager (ERPM)/Random Password Manager (RPM) and BMC
Remedy. This integration is available at no extra cost to all
maintained ERPM / RPM customers, extending the power of BMC Remedy to deliver:
- Better IT
service levels. IT staff get fast, privileged access to
systems and applications through the familiar BMC Remedy interface. There’s no time wasted seeking manual approvals, so IT service is
maintained with maximum efficiency.
- Improved governance and security. Together the products grant
privileged access only to the extent needed to resolve each IT service issue, and
only if properly authorized through BMC Remedy. This helps ensure that
your
organization’s security policies are met.
- Easier, faster
compliance reporting. Authorized IT administrators can view authoritative documentation of each privileged password check
out request including each requester and IP address, time stamps and the
reason for each request. Privileged identity management events can automatically
open and update trouble tickets inside BMC Remedy to help you maintain
continuous compliance.
The integration between BMC Remedy and Lieberman Software’s solutions provide improved oversight to
help organizations meet Service Level Agreements (SLAs) and regulatory
compliance requirements – continuously auditing all access to privileged
accounts and providing authoritative records to prove compliance.
Lieberman
Software and BMC Remedy Integration
The
Lieberman Software integration makes BMC Remedy your point
of control for privileged password security and compliance. These products ensure that only authorized staff can access sensitive systems,
only with an approved purpose, and for a limited amount of time – quickly
providing authoritative, real-time reports of privileged access policies and
histories to authorized management personnel.
The
integration ensures that your IT staff can access only those systems and
applications with relevant, open BMC Remedy incidents. All privileged password
checkout/check-in transactions become part of the trouble ticket record, are
audited and are available for review by IT management and auditors.
ERPM
and RPM are the first privileged identity management solutions capable of
verifying trouble ticket information on a range of trouble ticketing platforms,
ensuring that only users who provide valid ticket data can receive
passwords to access sensitive systems. The Lieberman Software products do so
by:
- Verifying that
the BMC Remedy ticket exists
- Confirming
that the ticket number is for the requested system
- Validating
that the ticket is currently open
- Verifying that
that the IT staff member who opened the ticket is authorized for
privileged access to the relevant systems and applications
Once
these criteria are met, the trouble ticket is also logged into ERPM/RPM along
with details of the account, system(s), requester, time stamp, IP address and
similar information. Only then is the privileged account password released to
the IT staff member.
Learn
More
For
more information about the benefits of the Lieberman Software and BMC Remedy integration,
contact an account manager.