Lieberman Software's Enterprise Random Password Manager (ERPM™) offers deep, out-of-the-box integration with OTRS Service Management Software.
Together the products work to:
The integration between ERPM and OTRS can help transform your organization from relying on unverified trust in individuals’ actions, to utilizing audited controls that promote a culture of accountability and free IT staff from tedious, time-consuming tasks.
The addition of comprehensive privileged access records within OTRS relieves employees from updating trouble tickets by hand while preventing anyone from accessing sensitive data using privileged account credentials without proper authorization as determined by each trouble ticket.
To learn more about the ERPM OTRS integration, contact an account manager.