End Users
Administrators and Help Desk staff spend a lot of time resetting user accounts. Account Reset Console removes much of this burden by letting users securely reset their own Windows passwords.
Account Reset Console allows users to enroll with administrator defined questions that can be answered by the users or pre-populated from existing Active Directory or Human Resources databases. Later, when users lock themselves out, they can reset their passwords and/or unlock their accounts via the logon provider add-on (CTRL+ALT+DEL) or by using a secured kiosk. Users answer the verification questions and reset their own passwords without involving administrators or the Help Desk. Account Reset Console can notify administrators and users about who has not yet enrolled, helping to ensure 100% involvement.
All access and activities are logged by Account Reset Console.
Help Desk
Account Reset Console makes resetting passwords easy for the Help Desk staff. By hiding the Active Directory structure, and simplifying the information they need to input, Help Desk users only need to enter the name and new password of the account being reset. This means that training time can be kept to a minimum.
Help Desk staff only need a normal (non-administrator level) domain user account to access the program.
Access to reset passwords is based on group memberships: the Help Desk can reset sales department passwords, for example. This methodology means you will not need to perform delegation and change the security model with your Active Directory domain to accommodate your Help Desk staff. The user accounts that can be changed by a Help Desk staff member are restricted according to the predefined group memberships. Our documentation and support staff can help you with the group configurations.
Administrative Users
With its report mechanisms, 
Account Reset Console can help administrators limit the amount of time spent supporting end users. Account Reset Console can create daily reports about inactive accounts and accounts whose passwords will soon expire. It will then notify administrators and users of these results. This is especially beneficial to companies with remote users who would otherwise not receive password expiration notifications.
These reports also help maintain compliance. Based upon the reports, administrators can take action - such as disabling accounts whose passwords are more than 90 days old.
