Let Users Reset Their Own Passwords
IT administrators and Help Desk staff spend a lot of time resetting user accounts. Account Reset Console removes much of this burden by letting users securely reset their own Windows passwords.
Account Reset Console allows users to enroll with administrator defined questions that can be answered by the users or pre-populated from existing Active Directory or Human Resources databases. Later, when users lock themselves out, they can reset their passwords and/or unlock their accounts via a logon provider add-on (CTRL+ALT+DEL) or by using a secured kiosk. Users answer the verification questions and reset their own passwords without involving administrators or the Help Desk. Account Reset Console can notify the IT staff and users about who has not yet enrolled, helping to ensure 100% involvement.
Let Help Desk Staff Reset User Passwords
Account Reset Console makes resetting passwords easy for the Help Desk staff. By hiding the Active Directory structure, and simplifying the information they need to input, Help Desk personnel only have to enter the name and new password of the account being reset.
Help Desk staff only need a normal (non-administrator level) domain user account to access the program. Access to reset passwords is based on group memberships: the Help Desk can reset sales department passwords, for example. The user accounts that can be changed by a Help Desk staff member are restricted according to predefined group memberships.
Report on Password Reset Activity
With its report mechanisms, 
Account Reset Console can help IT administrators limit the amount of time spent supporting end users. It can create daily reports about inactive accounts and accounts whose passwords will soon expire, and then notify IT staff and end-users of these results. This is especially beneficial to companies with remote users who would otherwise not receive password expiration notifications.
These reports also help maintain regulatory compliance. Based upon the reports, IT administrators can take action - such as disabling accounts whose passwords are more than 90 days old.
