Account Reset Console

Account Reset Console (ARC) is a self-service Windows Password Reset tool for end-users and the Help Desk. It solves one of the most common problems encountered by IT groups managing large Windows networks — users losing access to systems because of forgotten or expired passwords.

ARC allows your delegated users to reset their own passwords and unlock their own accounts without involving IT staff, helping your organization maintain high productivity levels. With ARC, your end-users do not lose access to critical systems for extended periods of time, and your organization reduces dependency on 7/24 Help Desk requirements - letting your IT staff pursue more strategic initiatives.


Account Reset Console provides the following benefits:

Self-Service and Help Desk Password Resets

Grants your users a secure and audited method for resetting or unlocking their Windows accounts without involving the Help Desk.

Account Reset Console

Automatically Manage Expired or Inactive User Accounts

Provides an automated management system to identify accounts that have expired or near-expired passwords, and to disable inactive user accounts.

Complete Audit Trail

Lets you view a full audit trail of the actions performed on user accounts, and provide reports to security auditors.

Two-Factor Authentication

Provides support for two-factor authentication via RSA SecurID during password resets.


Key features of Account Reset Console include:

Mobile Device Support

Works with your mobile devices as well as your desktops.

Support for Multiple Domains

Allows a single installation to be configured to support several Windows domains.

Business Database Integration

Validates users by integrating with business databases that are already in your environment.

Windows GINA/Login Provider Integration

Account Reset Console provides optional modules that allow the user login dialog to have a link to reset the password.